Wayfair is one of the leading home retailers in the US and has clinched a significant position in the Global market as well.
They not only offer a huge range, but they also keep their prices fair and frequently run sales. At Wayfair, you really can find a little bit of everything for your house, but if what you find isn’t quite right, you might be curious about how their return policy works and whether they charge a fee for returns.
But, Wayfair is special in that you’re probably purchasing a huge item. It’s not the same as sending a couple of T-shirts back. It’s especially crucial to factor in advance when doing bigger purchases for your house if a store charges restocking or return fees, and whether or not they allow returns without a receipt.
Here we will discuss all the crucial aspects of the return process offered by Wayfair and ‘how to make Wayfair returns?’.
Can I return items to Wayfair?
The majority of the things on Wayfair are eligible for a refund. If the following conditions are met, Wayfair will process your return:
- Intact and in its original condition.
- If your item was delivered dismantled, you must send it back exactly as it was received.
- You can substitute a different box that is similar if the original packaging box was damaged during shipping. All return boxes must not exceed 108 inches in length. Due to FedEx/UPS policy, your shipment’s weight cannot exceed 150 pounds.
How can you return anything to Wayfair?
You must sign into your account and go to the “My Orders” section to return a product to Wayfair. You can start your return from this webpage, where you can plainly see a list of everything you bought.
Depending on the product’s nature and how it was delivered to your house initially, specific return guidelines may be required.
Products delivered by FedEx or UPS
- Use the “My Orders” section to find your order.
- Fill out the online form with your preferred return choice and refund method.
- To find your shipping label, check your email.
- Print the shipping label, then affix it to the package.
- Drop off your package at a FedEx or UPS drop-off facility in your neighborhood, or contact a UPS or FedEx service representative to arrange for a pickup.
- Your refund will be started as soon as it is received at the returns center.
Deliveries Made with a Special Carrier (For Large, Heavy or Fragile Items)
- Use the “My Orders” section to find your order.
- Fill out the online form with your preferred return choice and refund method.
- To verify the return, check your email.
- A dedicated courier will be sent by Wayfair to pick up the item from your residence.
- Your refund will be started as soon as the item is received at the returns center.
How long do Wayfair’s return policies last?
Within 30 days of delivery, the majority of things must be returned. But, if you bought your item between November 1 and December 31 (the holiday gifting season), you might have a longer return period (usually until Jan. 31).
What Return Fees Does Wayfair Charge?
You will indeed be responsible for the return expenses. Return shipping fees will be deducted from your refund; be prepared to pay them. Also, you won’t get your money back if you paid for shipping or assembly when you placed your order. The $4.99 delivery fee for orders under $35, as well as increased shipping costs and delivery service upgrades, may fall under this category.
When Can You Expect Your Refund?
Refund processing typically takes 5 to 7 days, but can sometimes take up to 2 weeks after the Return Center receives your package.
What Products Are Excluded from Wayfair’s Return Policy?
- Personalized Items
- Bundled items at discounted rates, unless you return the entire bundle.
- Live plants
- Swatches
- Clearance Items / Open Box items
- Gift Cards
- Items marked Non-Returnable on the sale page